Student Complaint Process
North Carolina Central University has several ways in which a student may submit a complaint or grievance. Students should address concerns as soon as possible after the event occurs and submit their concerns in writing (email is acceptable).
Dr. Michelle L. Mayo
Associate Provost for Academic Programs and Undergraduate Research
310 Shepard Administration Building
Durham, NC 27707
Kimberly P. McGhee
Director, Division of Extended Studies
128 Farrison-Newton Communications Building
Durham, NC 27707
Student Advocacy Coordinator
Division of Student Affairs
Room G19 Student Services Building
Durham, NC 27707
Phone: 919- 530-7492
Step 1 – All Students
The initial responsibility for resolving the complaint resides with the institution. Your first step as an NCCU student, regardless of residency, is to review and follow the NCCU Student Complaint Process. Students enrolled in an online course or program should complete and submit the NCCU Online Student Complaint Form or the NCCU Online Student Grievance Form. Visiting/Non-Degree Seeking students should follow North Carolina Central University Student Grievance procedures as outlined for undergraduate or graduate status. Visiting/Non-Degree Seeking students should follow the procedure for undergraduate or graduate students. Complaints must be submitted in writing (email is acceptable).
For questions about the student complaint and grievance process for Online and Distance Education courses or programs at North Carolina Central University, please contact the Director for the Division of Extended Studies, Kimberly McGhee by email (firstname.lastname@example.org) or phone (919-530-7593).
Step 2 – Select the Appropriate Action for Your Residency Status
- Out-of-State Students: If your complaint is not resolved at the institutional level, then complaints may be submitted to SARA-North Carolina for out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Student Complaint Form at SARA-North Carolina Student Complaint Process web page.
Contact Information for NCSEAA c/o SARA North Carolina:
P.O. Box 14103
Research Triangle Park, NC 27709
Toll free: 855.SARA.1.NC (727.2162)
Local: 919-549-8614, ext. 4667
- North Carolina Residents: If your complaint is not resolved at the institutional level, you may refer your complaint to the North Carolina Post-Secondary Education Complaint Process of the Licensure Division of the University of North Carolina System Office.
Contact Information for North Carolina Post-Secondary Education Complaints:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Additional Resources for Student Complaints
- Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC expects individuals to attempt to resolve the complaint through all means available to the complainant, including the institution’s grievance procedures, before submitting a complaint to SACSCOC. Complete information about the SACSCOC process is at SACSCOC Complaint Procedures (PDF).
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097