Student Complaint Process
North Carolina Central University has several ways in which a student may submit a complaint or grievance. Students should address concerns as soon as possible after the event occurs and submit their concerns in writing (email is acceptable).
Academic Complaints
Kimberly Phifer-McGhee
Associate Vice Chancellor for Extended Studies and Student Support
306A Shepard Administration Building
Durham, NC 27707
Email: kpmcghee@nccu.edu
Phone: 919-530-5069
Paulette Morrison-Danner
Director, Division of Extended Studies
H.M. Michaux, Jr. School of Education Building, Room 2047
Durham, NC 27707
Email: pscotton@nccu.edu
Phone: 919-530-7442
Non-Academic Complaints
Star Dorsett
Student Advocacy Coordinator
Division of Student Affairs
Room G19 Student Services Building
Durham, NC 27707
Email: star.dorsett@nccu.edu
Phone: 919- 530-7492
Step 1 – All Students
The initial responsibility for resolving the complaint resides with the institution. Your first step as an NCCU student, regardless of residency, is to review and follow the NCCU Student Complaint Process. Students enrolled in an online course or program should complete and submit the NCCU Online Student Complaint Form or the NCCU Online Student Grievance Form. Visiting/Non-Degree Seeking students should follow North Carolina Central University Student Grievance procedures as outlined for undergraduate or graduate status. Visiting/Non-Degree Seeking students should follow the procedure for undergraduate or graduate students. Complaints must be submitted in writing (email is acceptable).
REG 10.16.1- Grievance Procedure for Undergraduate Students Regulation
REG 10.16.2 – Grievance Procedure for Graduate and Professional Students Regulation
For questions about the student complaint and grievance process for Online and Distance Education courses or programs at North Carolina Central University, please contact the Associate Vice Chancellor for Extended Studies and Student Support, Kimberly McGhee by email (kpmcghee@nccu.edu) or phone (919-530-5069).
Step 2 – Select the Appropriate Action for Your Residency Status
- Out-of-State Students: If your complaint is not resolved at the institutional level, then complaints may be submitted to SARA-North Carolina for out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Student Complaint Form at SARA-North Carolina Student Complaint Process web page.
Contact Information for NCSEAA:
North Carolina State Education Assistance Authority
c/o SARA North Carolina
P.O. Box 41349
Raleigh, NC 27629
Toll free: 855.SARA.1.NC (727.2162)
Local: 919-549-8614, ext. 4667
Fax: 919-248-6667
Email: information@saranc.org
Contact Information for North Carolina Post-Secondary Education Complaints:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road
Chapel Hill, NC 27515-2688
Phone: 919-962-4558
Email: studentcomplaint@northcarolina.edu
- North Carolina Residents: If your complaint is not resolved at the institutional level, you may refer your complaint to the North Carolina Post-Secondary Education Complaints of the Licensure Division of the University of North Carolina System Office.
- Student Complaint Process (PDF)
- Student Complaint Form (PDF)
Additional Resources for Student Complaints
- Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC expects individuals to attempt to resolve the complaint through all means available to the complainant, including the institution’s grievance procedures, before submitting a complaint to SACSCOC. Complete information about the SACSCOC process is at SACSCOC Complaint Procedures (PDF).
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: 404-679-4500
- Students who reside outside of North Carolina while attending North Carolina Central University may file a complaint with the State Portal Entity Contact in the state where they are reside.
- Student Complaint Information by State and Agency (PDF)